This Return & Refund Policy applies to all purchases made from Yume Great Sports, operated by Great Resources.

By purchasing from us, customers are deemed to have read, understood, and agreed to the terms stated in this policy.

1. Return Eligibility

Customers may request a return if the item received is incorrect, defective, or damaged upon delivery.

To be eligible for a return, the item must meet the following conditions:

1. The item must be unused and in its original condition.
2. The item must be returned together with the original packaging, labels, accessories, manuals, and any included parts.
3. The item must be accompanied by the original purchase receipt, invoice, or valid proof of purchase.
4. The return request must be made within 7 days from the date the customer receives the item.

Returned goods will be inspected upon receipt before any refund or replacement is approved.

2. Non-Returnable / Non-Refundable Items

For hygiene, safety, product condition, and customization reasons, certain items are not eligible for return or refund.

Items that are not eligible include, but are not limited to:

1. Items that have been used, installed, assembled, altered, modified, or damaged by the customer.
2. Archery equipment or accessories that have been tuned, cut, adjusted, or customized according to customer request.
3. Products damaged due to misuse, negligence, improper handling, improper storage, or unauthorized modification.
4. Items returned without original packaging, accessories, labels, or proof of purchase.
5. Clearance, promotional, or final-sale items, unless the item is defective upon receipt.

If the goods or products have been used, damaged, altered, or mishandled by the customer, no refund will be issued.

3. Return Shipping

Customers are responsible for ensuring that returned items are packed safely and securely.

Yume Great Sports / Great Resources will not be held responsible for any loss, damage, or delay that occurs during the return shipment process.

Customers are advised to use a reliable courier service with tracking details when returning items.

Return shipping costs shall be borne by the customer unless the return is due to an error made by Yume Great Sports, such as sending the wrong item.

4. Inspection and Approval

All returned items will be checked and inspected upon arrival.

A refund, replacement, or exchange will only be processed after we have received, inspected, and confirmed that the returned goods meet the return eligibility requirements.

Yume Great Sports / Great Resources reserves the right to reject any return or refund request if the item does not meet the conditions stated in this policy.

5. Refund Process

Once the returned goods have been received, inspected, and approved, the refund will be processed within 7 working days after confirmation.

Refunds will be made using the original payment method where applicable, subject to the approval and processing time of the payment provider or bank.

Please note that the actual time for the refunded amount to appear in the customer’s account may vary depending on the bank or payment provider.

6. Damaged or Incorrect Items

If the customer receives a damaged, defective, or incorrect item, please contact us as soon as possible with the following details:

1. Full name
2. Order number or invoice number
3. Clear photos or video of the item received
4. Photos of the packaging and shipping label
5. Description of the issue

Our team will review the case and advise on the next step.

7. Return Address

Please return approved items to the following address:

Yume Great Sports

Operated by Great Resources

No. 222, 2nd Floor, Lot 8373,

Bintulu Sentral, Phase 2, Jalan Kidurong,

97000 Bintulu, Sarawak, Malaysia.

8. Contact Information

For return, refund, or product assistance, please contact us at:

Email: greatresources2023@gmail.com

WhatsApp: +6013-7144178 / +6010-3429150

Our team will assist you with the return and refund process accordingly.