This Shipping Policy applies to purchases made from Yume Great Sports, operated by Great Resources.
We sell archery equipment, accessories, arrows, bows, shooting gear, tools, and related archery products for customers in Malaysia and selected international locations, subject to availability and shipping arrangements.
All orders will be processed after payment has been successfully received and confirmed.
Order processing is normally done within 1 to 3 working days, excluding weekends, public holidays, or any unexpected delays.
Customers will be contacted if there are any issues with product availability, payment confirmation, or shipping details.
We provide shipping within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
For international orders, customers are advised to contact us first to confirm product availability, shipping cost, courier options, and any applicable customs requirements.
Shipping charges may vary depending on the product size, weight, destination, and courier service used.
For bulky items such as bows, targets, large accessories, or high-volume orders, additional shipping charges may apply.
The final shipping cost will be informed to the customer before the order is completed, where applicable.
We may use available courier or logistics providers depending on the delivery location and type of product purchased.
Delivery time may vary depending on the courier service, destination, public holidays, weather conditions, or other circumstances beyond our control.
Estimated delivery time:
Where applicable, tracking information will be provided to the customer once the order has been shipped.
Customers are responsible for monitoring the delivery status using the tracking number provided.
Customers must ensure that all delivery details are accurate before confirming the order, including:
Yume Great Sports will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Customers are advised to inspect the parcel immediately upon receiving it.
If an item is damaged or missing, customers must contact us within 24 hours of receiving the parcel and provide:
Claims made after this period may not be accepted.
Once the parcel has been handed over to the courier, delivery will be subject to the courier’s handling and service terms.
However, we will assist customers where reasonably possible in checking the delivery status or submitting claims to the courier if required.
Self-pickup may be available at our business premises, subject to prior arrangement.
Customers must contact us first to confirm pickup date and time.
For any shipping-related enquiries, customers may contact us at:
Yume Great Sports
Operated by Great Resources
Bintulu, Sarawak, Malaysia
Email: greatresources2023@gmail.com
WhatsApp: +6013-7144178/ +6010-3429150