This Warranty Coverage applies to selected products purchased from Yume Great Sports, operated by Great Resources.

Selected products may come with a warranty period of up to 1 year from the date of purchase, depending on the product type, brand, manufacturer, and supplier warranty terms. This warranty is valid only for the original first-purchase item and the original purchaser.

For archery equipment, warranty coverage may apply to selected components such as limbs, riser, or handle, subject to manufacturer or supplier approval.

Covered Under Warranty

Warranty coverage may include:

1. Manufacturing defects under normal use
2. Material failure not caused by misuse
3. Limb issues such as twisted limbs, cracks, or breakage due to manufacturing defects
4. Defects confirmed by the supplier, manufacturer, or authorized service provider

Not Covered Under Warranty

This warranty does not cover:

1. Damage caused by misuse, neglect, accident, or improper handling
2. Unauthorized modification, repair, or alteration
3. Normal wear and tear
4. Scratches, cosmetic damage, colour fading, or minor imperfections
5. Thread, screw, bushing, or fitting damage caused by improper installation
6. Damage caused by dry firing, over-drawing, wrong setup, or unsafe use
7. Items that have been cut, customized, installed, or modified
8. Loss, theft, or damage during customer handling or return shipping

Steps to File a Warranty Claim

1. Verify Your Eligibility

Customers must ensure that the product is still within the warranty period and meets the warranty coverage criteria. Proof of purchase is required for all warranty claims.

2. Contact Us

Customers must contact Yume Great Sports and provide the following details:

1. Full name
2. Contact number
3. Purchase invoice or proof of purchase
4. Description of the issue
5. Clear photos or videos of the defect or damage

3. Assessment

Our team will review the warranty claim and may request additional information, photos, videos, or the product itself for inspection. The product may also be referred to the supplier, manufacturer, or authorized service provider for further assessment.

4. Approval & Next Steps

If the warranty claim is approved, we will provide further instructions. Depending on the case, the next step may involve repair, replacement, supplier assessment, or other suitable solutions.

For repairs, customers may be required to send the product to our premises, supplier, or authorized service center. For replacements, arrangements will be made after approval and subject to stock availability.

Shipping fees may apply, especially for claims that are not covered under warranty or require supplier/service center inspection.

Important Notes

Warranty cases are normally attended to within 2 to 3 working days after receiving the complete information from the customer. However, the final processing time may vary depending on the supplier, manufacturer, service center, courier arrangement, or product availability.

Customers are advised to return the product in its original condition and packaging where possible to avoid delays in the assessment process.

Any repair, modification, or replacement performed by unauthorized parties may void the warranty.

Contact Information

For warranty claims or assistance, please contact us at:

Yume Great Sports

Operated by Great Resources

No. 222, 2nd Floor, Lot 8373,

Bintulu Sentral, Phase 2, Jalan Kidurong,

97000 Bintulu, Sarawak, Malaysia.

Email: greatresources2023@gmail.com

WhatsApp: +6013-7144178 / +6010-3429150